CONFIRMATION OF APPOINTMENT
We will send you an appointment confirmation via email on the day of your booking. An SMS confirmation will also be sent 72 hours prior to your appointment. We ask that you respond to this SMS once you receive it by replying Yes or No. If you cancel your appointment within 48 hours, a late cancellation fee will apply.
CANCELLATION & NO SHOW POLICY
Every person’s time is valuable and we will do our utmost best to respect our client’s valuable time.
Therefore, due to our commitment to providing the best possible experience for our clients, we ask that you provide us with at least 48 hours notice to reschedule or cancel appointments.
Non-attendance at an appointment means the time cannot be allocated to another client. Appointment late cancellation or no shows, without adequate reason, will incur a fee. If a reservation fee has already been paid, this will be forfeited.
If you have purchased a package with us, then we do not require a reservation fee. When an appointment late cancellation or no show occurs with a package, then we will have to deduct one full treatment from your package for the lost appointment time.
We understand that emergencies, illness and work difficulties happen but we please ask our clients to inform us if this is the case and to cancel an appointment at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.
PAYMENTS
Payment is required on the day of appointment normally after the treatment has been provided. For higher-cost treatments, payment may be required before the treatment is performed.
Please note that Youth Lab gift cards are redeemable on in clinic purchases only. Gift certificates cannot be used to purchase items through the online store.